UrgentCare-Cloud’s Business Process Outsourcing (BPO) service uses a consultative approach. Together, we work with you and your staff to analyze and set specific KPIs for your practice. Our proven method guides you to achieve these goals and optimize your practice.
Increase Your Revenue and Get Paid Faster
UrgentCare-Cloud Billing Services supplies the technology and the resources needed for you to increase your bottom line and reduce your workload. Our experts analyze your practice for RCM gaps and potential revenue opportunities.
You are matched with an experienced biller with vast Urgent Care experience to perform all billing functions as well as recommend areas of improvement within the practice.
24/7 access to view and monitor the status of all claims from within the UrgentCare-Cloud EHR.
All claims are reviewed and scrubbed, if needed, to ensure they are complete and accurate. Your dedicated biller(s) handles all follow-ups and tasks required to rework rejections as well as denials and zero-pays.
On a monthly basis, your biller presents monthly performance reviews and practice improvement implementation updates. Every aspect of your practice's financial health is reviewed and indexed against performance benchmarks.
Prior, we outsourced to a remote medical biller. There wasn’t a whole lot of communication, and as a result, a lot of non-payments. Today, I have a vastly different relationship with my Billing Manager. I am really happy with my team and they have been an asset. Now, things don’t get swept under the carpet. There is transparency in the reporting. Communication is on point and the follow-ups are as well. The billing team makes sure they resolve any issues so we get paid for all the services we perform.
Marlo SanFilippo, Office Manager
Achieve Full Compliance with MIPS/MACRA Requirements with Confidence
CMS rules are continually changing. Together with your staff, we work to ensure your practice has the correct process in place to meet all federal compliance regulations.
Our experts analyze your practice’s strengths and identify opportunities for improvement. Using a multi-tiered process, we perform monthly audits on your practice’s compliance and manage the steps necessary to achieve continual performance improvement.
Reta Ramirez, Office Manager
Increase the Visibility of Your Practice and Attract New Patients
Your online presence is something you cannot ignore. It is the first impression you make with most potential new patients. Our dedicated and fast-acting team will fully manage and monitor every aspect of your digital footprint from responding to low star reviews to making sure your website appears at the top of search results for Urgent Care in your area.
Through an automatic and integrated functionality that works directly with your provider’s schedule, your practice can proactively seek reviews from parents without increasing your workload. We perform monthly audits on your practice’s results as well as address any negative reviews in real time.
Ensure your practice’s online presence is a professional, accurate and user-friendly experience for potential and established families.
Customized to your practice, our SEO strategy works to increase your Search Engine Results Page rankings for various keyword combinations found on your website.
Diana Solis-Wong, Practice Manager
Ease the Stress of Everyday Tasks
There may come a time when you need help in juggling the many tasks of managing an urgent care center or your practice is short-staffed due to unforeseen circumstances. UrgentCare-Cloud can provide a virtual front desk assistant (VFDA) to help cover the growth of your practice or provide talent that is needed temporarily or on a full-time basis.
Sometimes patients may not confirm their appointment. Your VFDA can call patients on your behalf to ensure your schedule is up to date, safeguarding your provider’s time.
Prior to a patient’s visit, a patient’s insurance eligibility check may come back as ineligible. We can verify up to 48 hours in advance of your current patient appointment list and follow up on any bad returns.
To help you reduce patient aging, we call patients on your behalf to alert patients of their monetary responsibility for their upcoming visit, as well as request payments for any outstanding balances.
Before a patient comes in for an appointment, our VFDA can check the patient’s chart in advance to verify that any labs, authorizations, and referrals, including a patient photo, needed prior to the appointment are there.
Our VFDA can engage with patients prior to their appointment to ensure they can properly access the online appointment.
Sheila Smiddy, Practice Manager